Website Strategy Case Study: Sophie & Trey

 Sophie & Trey and its “sister store” 4^th & Ocean are small boutiques in Lake Mary, Florida that target young women around the ages of eighteen to twenty-five. Sophie & Trey is the main store and its slogan “Where sophistication meets trend” implies that its clothes is for women who are either thinking about or just joining the work force but are still going out and dressing according to the latest trends. 4^th & Ocean on the other hand dubs itself a “surf chic boutique” and targets a slightly younger and less professional crowd who is more interested in comfort than trend. The stores are also linked to another boutique, Tria, which is upscale semi-formal wear and is not included on their website. I chose to study the web strategies of this small, family-owned company because of their remarkable way of attracting customers and getting them involved in the products before they even enter the store. The main website is set up in a very simple manner that allows the viewer to choose which store they want to shop in followed by categories of clothes and further by specific styles. In general, when women shop they are all about having many choices and the simplistic way in which the website leads shoppers to exactly what they may be looking for is what makes the site successful. However, I believe it is the company’s use of other forms of social media that really makes them stand out among the rest. Their Instagram page for

example showcases new outfits multiple times a day either worn by the attractive employees of the store or presented with different accessories. The page includes both photos and videos and every week there are multiple contests through Instagram specifically. The company encourages shoppers to comment “this or that” on pictures of multiple outfits to get their opinions, holds contests in which customers can send in their own pictures wearing their clothes to be featured on the website, and encourages people to re-post and tag their pictures to enter for a chance to win discounts or free clothes. Currently, they are also doing a contest in which customers can Instagram creative pictures including a sticker that they receive in-store for a chance to win “the item of your choice.” These incentives are spread throughout the company’s Facebook page, Twitter, Pinterest, and Tumblr, thus keeping the shopper actively engaged at all times. The image of the company and its promotions are consistent throughout all forms of media, making them reliable and constantly present. Unlike websites where customers must go to the page themselves to find what they are looking for, Instagram updates among other forms of social media

bring the products to the customer as they are scrolling through their news feed. The chain of stores is incredibly successful considering they are tucked away in a small plaza in Lake Mary. I have learned from personal experience as well as from observing other shoppers that many people come in, not because they just need new clothes as is the case with other stores, but because they saw something specific on one of Sophie & Trey’s media outlets that they are interested in.

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